Junk It Out

Help & Support Center

Frequently Asked Questions

Everything you need to know about doorstep waste pickups, transparent material pricing, digital scale weighing, and convenient recycling in Bengaluru.

How does Junk It Out doorstep pickup work?

Simply select your location in Bengaluru, pick your waste categories (paper, plastic, metal, e-waste, household waste, etc.), add photos if available, and submit your booking. A verified agent arrives in 20–30 minutes or at your scheduled slot, weighs items on a digital scale, and collects your materials for responsible recycling.

How are waste pickup prices calculated?

Rates are calculated per-kilogram based on our official material price list: Material Amount = Price Per KG × Selected Weight, plus a ₹50 doorstep service charge. You can check current material rates anytime on our Price List page.

How does doorstep weighing work?

Our agent brings a calibrated portable digital scale to your doorstep. Each waste category is weighed separately in front of you, and actual weights are logged directly into the agent app to generate your pickup receipt.

How do customer payments work via Razorpay?

Your total payable amount (sum of all selected material amounts plus the ₹50 doorstep service charge) is completed securely through the integrated Razorpay Standard Checkout popup using UPI, Debit/Credit Cards, or Netbanking.

What happens to the collected recyclable materials?

Once doorstep collection and digital weighing are complete, our field team sorts and transports the collected materials to authorized recycling and waste-processing partners across Bengaluru.

Can I cancel or reschedule my pickup?

Yes! You can cancel or modify your pickup free of charge before the agent arrives at your doorstep through the "My Pickups" section on our website.

What service areas does Junk It Out cover in Bengaluru?

Our doorstep pickup service is currently available exclusively in two areas of Bengaluru: JP Nagar (Phases 1 to 9) and BTM Layout (1st & 2nd Stage). We are actively expanding to more zones across Bengaluru soon!

What waste materials are NOT accepted?

We do NOT accept hazardous chemicals, biomedical waste, explosives, radioactive substances, wet kitchen food waste, or illegal contraband.

What if I disagree with the weight or rate recorded during pickup?

You can request the agent to re-weigh the item immediately on the spot. If unresolved, you can raise a dispute via Customer Support in your profile dashboard for instant investigation.

Still have questions?

Our Bengaluru customer support team is available 8:00 AM – 8:00 PM daily.